At Arlo Tours, we are committed to delivering your travel accessories, fishing gear, luggage, and tech accessories safely and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle deliveries.
Shipping Coverage
- Arlo Tours ships products worldwide.
- Delivery availability may vary depending on local laws, restrictions, and courier serviceability in your region.
Processing Time
- Orders are processed within 2–5 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Delivery times vary based on your location.
- Estimated delivery timeframes will be shared with you once your order is dispatched.
- Please note that unforeseen delays (such as customs, weather conditions, or courier issues) may affect delivery schedules.
Shipping Costs
- Shipping charges, if applicable, will be displayed at checkout before order confirmation.
- In some regions, free shipping promotions may apply and will be clearly stated on the website.
Cash on Delivery (COD) Orders
- Arlo Tours accepts Cash on Delivery (COD) as the only payment method.
- Please ensure you have the exact payment ready at the time of delivery.
- Failure to pay upon delivery may result in cancellation of your order and restriction of future purchases.
Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping details.
- Arlo Tours is not liable for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.
- If a package is returned due to incorrect address or failed delivery, re-shipping may incur additional charges.
Order Tracking
- Once your order is shipped, you may receive tracking information from our delivery partner (if available in your region).
- Tracking details will help you monitor your package until it reaches your doorstep.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at [email protected] with your order details and supporting photos.
- We will work with you to resolve the issue through replacement or refund in accordance with our Returns & Refund Policy.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: [email protected]