At Arlo Tours, we aim to provide high-quality travel accessories, fishing gear, luggage, and tech accessories. If you are not satisfied with your purchase, please review our Returns & Refund Policy below.
Returns Eligibility
- You may request a return if the product you received is defective, damaged, or incorrect.
- Returns must be requested within 7 days of receiving the order.
- To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
Items Not Eligible for Return
- Products damaged due to misuse, neglect, or mishandling
- Items returned without original packaging or accessories
- Customized or special-order items (if applicable)
Return Process
- Contact us at [email protected] within 7 days of delivery to initiate a return.
- Provide your order details and a description (or photo) of the issue.
- Our support team will review your request and provide return instructions.
- Once the returned item is received and inspected, we will notify you of approval or rejection.
Refunds
- Approved refunds will be processed after we receive and inspect the returned product.
- Since we only accept Cash on Delivery (COD), refunds will be arranged through cash or replacement upon mutual agreement.
- Refund processing times may vary depending on your location and delivery arrangements.
Exchanges
If your product is defective or damaged, you may request an exchange instead of a refund. Exchanges are subject to product availability.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If the return is due to our error, we will cover the shipping charges.
Contact Us
For return or refund requests, please contact us at:
Email: [email protected]